FAQs

GENERAL QUESTIONS

Where are you based?

We are based in Hong Kong.

Am I seeing real pictures of the items?

Yes you are. All the images on the product page that you see are taken and shot by us (some are sent to us by our suppliers). We guarantee that you'll be receiving the exact same thing and you won't be cheated unlike your Tinder dates. If the pictures look too good to be true, that's because we source and have the best suppliers out there who make it happen. Some of our suppliers really know their sh*t. Also, we quality check each and every product that comes in and goes out and we make sure they are true as they look. 

ORDER QUESTIONS

Where do you ship to?

We ship all of our goods worldwide. Yes, even Nigeria. We use well known international carriers that provide tracking to ensure your order gets to you securely. This tracking number will be sent to you via email when we ship your order out.

How long will shipping take?

We have staff working 24/7 to make sure your order gets received and sent as soon as possible. We don't like delaying either! You can expect your order to arrive in 1 - 2 weeks once your order has been shipped. For countries in the EU region, please allow 1.5 - 2 weeks for your order to arrive.

Do you offer free shipping?

Yes. All orders over $200 qualifies for free international tracked shipping.
For orders being shipped to Germany, we require the amount to be $300 and above for customers to enjoy free shipping due to the country distance from our shipping area. We do NOT earn any extra from the shipping fee. It is used solely to pay our courier. 

How much does shipping cost?

For orders being shipped to Australia, Canada, Malaysia, New Zealand, Singapore, and the United States, shipping is just $15. Anywhere else is $25. All shipping comes with a tracking number and is 100% traceable. We do not use untraceable methods for the safety of both our customers and ourselves.

I haven't received my order yet, what shall I do?

Please contact us and we will be more than happy to update you on the progress of your order and estimated delivery date. 

Do you guys do bulk orders / supplies?

Yes we do. Extra discounts are given for bulk purchases. Please contact us if you are keen.

PAYMENT QUESTIONS

What payment methods do you accept?

We accept all major credit and debit cards. You can choose to pay through the secure payment gateways handled by Stripe or Paypal .

How secure is your payment gateway? 

H For Hype will NEVER store or hold or even process your payment details. Our host does all the payment bits for us. They are PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Our host meets all 6 categories of PCI standards. You can read up more here.

 


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